Payments, Cancellations and Refunds

Cottages and Campsite

This document outlines the Payment and Cancellation Policy for Ribbokskloof Cottages and Campsite. As a privately owned accommodation provider operating on a working farm in the Koue Bokkeveld, we strive to offer an exceptional and tranquil guest experience. To ensure fairness, transparency, and the smooth management of reservations, guests are encouraged to familiarise themselves with the following terms relating to deposits, cancellations,
refunds, and payments.

1. General

1.1. Ribbokskloof Cottages and Campsite, situated on Bronaar Farm in the Koue Bokkeveld (“the Accommodation Provider”), is owned and operated by Bronaar Plase (Pty) Ltd, a company registered in the Republic of South Africa (Registration No. 1998/013933/07).

1.2. All references to “Guests” include booked individuals, accompanying visitors and family members, and potential guests. The Accommodation Provider and the Guest are collectively referred to as “the Parties.”

 2. Cancellation Policy

2.1. Due to the exclusive and private nature of the premises, securing an alternative booking may not always be possible. The following cancellation policy applies:

2.1.1. Cancellations more than 14 days before arrival: Full refund, less a R200 administration fee.

2.1.2. Cancellations between 7 and 14 days before arrival: 50% of the booking fee will be retained as a cancellation fee. The remainder will be refunded.

2.1.3. Cancellations less than 7 days before arrival, no-shows, or early departures: 100% of the booking fee will be charged.

2.1.4. Cancellation fees apply whether or not the full deposit has been paid.

2.2. The Accommodation Provider reserves the right to accept, decline or conditionally approve date change requests.

2.3. Refunds will only be processed once payment has been confirmed by the bank and is no longer subject to reversal or recall.

          2.4. If no notification is received of late arrival by 21h00 on the expected arrival date, the booking may be deemed cancelled and the Accommodation Provider may re-let the unit or campsite.

3. Payment Policy

3.1. Rates are quoted in South African Rand (ZAR) and are subject to change without notice.

3.2. Prices for both cottages and campsite are listed on the official website or as agreed upon via email communication.

3.3. Reservations are only confirmed once proof of payment has been received.

3.4. A 50% deposit is required to secure a booking. Full payment must be made before arrival.

3.5. Deposits are considered non-refundable unless full payment has been made, in which case the cancellation policy applies.

3.6. Proof of payment must be emailed to the relevant contact provided during the booking process, when not booking through a third party provider.

3.7. Bookings will be cancelled if payment is not received by the agreed-upon due date.

3.8. No over-occupancy is allowed – the number of guests must match the confirmed booking.

3.9. Payment is accepted via EFT only when booking directly. No cash or card payments are accepted on-site.

3.10. The Accommodation Provider will never notify guests of a change in banking details via email alone. Please verify directly if in doubt.

3.11. Changes to bookings after arrival may incur a R500 administration fee, subject to the cancellation terms.

By confirming a booking with Ribbokskloof Cottages and Campsite, guests acknowledge and agree to abide by the terms outlined in this policy. We thank you for your understanding and cooperation, which helps us maintain a reliable and relaxed environment for all our visitors. Should you have any questions regarding the terms listed above, please don’t hesitate to contact us directly.