Our Privacy Policy

Bronaar Plase (Pty) Ltd, trading as Ribbokskloof Cottages and Campsite (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This policy applies to all personal data processed through our website, via direct communication, and in the course of providing accommodation and related services.

Please be sure to also read the privacy policies of the third party booking applications used to book if it was not directly with Ribbokskloof.

1. Information We Collect

1. Personal Identification Information

a. We collect personal data when you:

i. Make a booking or inquire
ii. Contact us directly
iii. Submit a contact form
This data may include your:
iv. Full name
v. Email address
vi. Phone number
vii. Physical address
viii. Payment details
ix. Booking history

2. Technical and Usage Data

a. We collect anonymous data about your use of our website, such as:

i. IP address
ii. Browser type
iii. Device type
iv. Pages visited
v. Time spent on each page
vi. This information is gathered to improve our website performance and user experience.

3. Generated Data

a. We may collect and store information generated through:
i. Contact forms
ii. Cookies
iii. Analytics tools
iv. Embedded third-party content

2. How We Use Your Information

1. Your data is used for the following purposes:

a. To manage and process bookings
b. To communicate important information about your stay
c. To respond to your inquiries
d. To improve our website and customer service
e. To comply with legal obligations

2. We do not use your personal information for unsolicited marketing purposes.

3. Disclosure of Personal Information

1. Your data may be shared with trusted third-party service providers only when
necessary to:

a. Process payments
b. Manage booking platforms
c. Maintain our IT infrastructure

2. All such parties are required to handle your data in accordance with POPIA and may not use your data for any purpose other than delivering services on our behalf.

4. Data Security

1. We implement appropriate security measures including:

a. SSL encryption
b. Secure email handling
c. Restricted access to personal data

2. While we take all reasonable precautions, we cannot guarantee complete security, especially where data is transmitted electronically over the internet.

5. Your Rights Under POPIA

1. You have the right to:

a. Request access to your personal information
b. Request correction or deletion of inaccurate or outdated data
c. Object to the processing of your personal data
d. Withdraw consent at any time
e. Lodge a complaint with the Information Regulator

2. To exercise these rights, please contact us using the details at the end of this policy.

6. Data Retention

1. We retain:

a. Booking and transactional records for up to ten (10) years (as required by law)
b. Contact form entries for six (6) months

2. Data is securely deleted once no longer required.

7. Cookies

1. Our website uses cookies to:

a. Store user preferences
b. Analyse website traffic
c. Improve the user experience

2. You can manage or disable cookies in your browser settings. Disabling cookies may impact some website functionality.

8. Third-Party Services and Transfers

1. Our website may contain links to third-party services (e.g., booking platforms or tourism websites). We are not responsible for the content or privacy practices of these external sites.

2. We do not transfer personal data outside South Africa unless required for booking integrations or processing by cloud-based systems with sufficient data protection safeguards.

9. Children’s Privacy

1. We do not knowingly collect data from children under the age of 18 without parental consent. All children must be supervised by a responsible adult during their stay.

10. Contact Forms and Media

1. Data submitted via contact forms is stored securely and only accessed by authorised personnel for customer service purposes.

2. If you upload images to our website or tag us on social platforms, please ensure no sensitive metadata is included (e.g., geolocation data).

11. Data Breach Procedures

1. In the event of a data breach, we will:

a. Notify affected individuals promptly
b. Report to the Information Regulator, where applicable
c. Take corrective action to prevent future incidents

12. Contact Information

1. If you have any questions or requests regarding this Privacy Policy, your personal information, or how we process it, please contact us:

Email:
ribbokskloofcottages@gmail.com

Phone:
Welma Botes: +27 79 523 7010
Hendrien van der Merwe: +27 83 444 9746

13. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The latest version will always be available on our website. We recommend reviewing it regularly to stay informed.

Last updated: April 2025

By using our website or booking our services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.